Terms of Service

Effective Date: January 3, 2026
Last Updated: January 19, 2026

1. Agreement to Terms

By accessing or using the Alobam AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and Alobam ("Company," "we," "us," or "our").

2. Description of Service

Alobam AI provides an AI-powered booking assistant platform for service businesses, including:

AI assistant for customer conversations
Appointment scheduling and management
Payment processing integration
Calendar synchronization
Multi-channel messaging (SMS, Facebook, Instagram, WhatsApp)
Client relationship management

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business.

3.2 Account Registration

You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized access

4. User Responsibilities and Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Activities

You agree NOT to:

❌ Violate any applicable laws or regulations
❌ Infringe intellectual property rights
❌ Upload malicious code or viruses
❌ Attempt to gain unauthorized access to the Service
❌ Use the Service for fraudulent purposes
❌ Interfere with other users' access to the Service
❌ Reverse engineer or decompile the Service
❌ Use the Service to send spam or unsolicited communications
❌ Collect user data without consent
❌ Impersonate another person or entity

5. Fees and Payment

5.1 Subscription Fees

Fees are as specified in your selected plan
Fees are billed monthly or annually in advance
All fees are non-refundable except as required by law

5.2 Payment Methods

Payment via credit card or other approved methods
You authorize us to charge your payment method
You must update payment information if it changes

5.3 Price Changes

We reserve the right to change fees with 30 days' notice
Continued use after price change constitutes acceptance
Current customers may be grandfathered at existing rates

5.4 Late Payment

Late payments may result in service suspension
A late fee of $25 or 1.5% per month may apply
We may use collection agencies for unpaid balances

5.5 Taxes

You are responsible for all applicable taxes except those based on our net income.

6. Intellectual Property Rights

6.1 Our Property

The Service and all content, features, and functionality are owned by Alobam and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your License to Use

We grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

6.3 Your Content

You retain ownership of all data and content you submit
You grant us a license to use your content to provide the Service
You represent that you have rights to all content you submit
You are responsible for backing up your content

6.4 Feedback

Any feedback or suggestions you provide may be used by us without any obligation to you.

7. Data and Privacy

7.1 Privacy Policy

Our use of your data is governed by our Privacy Policy, incorporated herein by reference.

7.2 Data Processing

We process data as a Data Processor on your behalf.

7.3 Data Security

We implement reasonable security measures but cannot guarantee absolute security.

7.4 Data Portability

You may export your data at any time in machine-readable format.

7.5 Data Deletion

Upon account termination, we will delete or anonymize your data within 30 days, except as required for legal compliance.

8. Third-Party Services

8.1 Integrations

The Service integrates with third-party services (Google, Meta, Stripe, etc.). Your use of these services is subject to their respective terms.

8.2 No Liability

We are not responsible for third-party services' availability, security, or practices.

9. Service Availability and Modifications

9.1 Uptime

While we strive for 99.9% uptime, we do not guarantee uninterrupted availability.

9.2 Maintenance

We may perform scheduled maintenance with notice when possible.

9.3 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability

10.2 Limitation of Damages

IN NO EVENT SHALL ALOBAM BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Business interruption
Any damages exceeding fees paid in the 12 months prior to the claim

11. Indemnification

You agree to indemnify, defend, and hold harmless Alobam and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your violation of applicable laws

12. Termination

12.1 Termination by You

You may terminate your account at any time through account settings or by contacting us.

12.2 Termination by Us

We may terminate or suspend your account immediately if you:

Violate these Terms
Fail to pay fees
Engage in fraudulent activity
Create risk or legal exposure for us

12.3 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
We will delete or anonymize your data within 30 days
Outstanding fees become immediately due
Accrued rights and obligations survive termination

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Florida, United States, without regard to conflict of law principles.

13.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration, except:

Small claims court disputes under $10,000
Injunctive relief for intellectual property violations

13.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

13.4 Jurisdiction

If arbitration is unavailable, disputes shall be resolved in the courts of Florida, United States.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any referenced agreements, constitute the entire agreement between you and Alobam.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

14.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations at any time.

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

14.6 Notices

Notices to you may be sent to your email address on file. Notices to us should be sent to: legal@alobam.com

14.7 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated with 30 days' notice. Continued use after changes constitutes acceptance.

15. Contact Information

Legal Department:
Email: legal@alobam.com

Support:
Email: support@alobam.com

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.